Disarming Tension with a Humble Apology

Do you think apologizing is weak?  

In this video, I share a story about how a humble apology diffused a high-tension conflict situation and completely swapped the power dynamic to favor the person issuing the apology. 

We often mistakenly think that apologies should only be issued if someone is completely at fault.  But as the story I shared in this video shows, they can be useful in other kinds of situations, too.  

Questions for reflection: What situations might you want to consider issuing an apology in?  Why?